Article ID: 121620, created on May 20, 2014, last review on May 20, 2014

  • Applies to:
  • Business Automation

Symptoms

The promotions report was generated for the period start date of the specific promotion - today. However the total of promoted subscriptions in the report is different from the number Promoted Subscriptions in the promotion settings.

Cause

Some subscriptions were renewed during the period and the promotion flag was reset.

There is a request to improve a report - #PBA-24645 ("Differences in promotion counter and promotion report"). The difference is explained by the following:

  • the Promoted Subscription counter counts all the subscriptions that has ever been promoted by the promotion;
  • the report calculates only those subscriptions that still have the promotion assigned. So, in case the promotion is not applicable to renewals and the subscription has been renewed in a period report is generated for, this subscription is not counted in the report.

Search Words

Promoted Subscriptions

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