Article ID: 121559, created on May 13, 2014, last review on May 13, 2014

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

Customers attempt to update their public folder data usage with the "Update Size" button in Hosting Control Panel in POA, but the public folders is not changed and in CP message "Warning Update of public folder size was requested but not completed yet." is shown.

Cause

Public Folder in question in not yet processed by accounting task. Each time customer press 'Update size' button in CCP, POA marks respectively Exchange entity (mailbox or public folder) as ready for diskusage accounting and schedules task like 'Collect diskspace usage for service #471'.

Such tasks are limited by number of objects (mailboxes or public folder) to be served - default limit is set to 80. So task update usage only for 80 public folders at the time. The issue is that host can has more than 4.500 public folders, that are ready for accounting. As a result single task doesn't process it all.

This setting you may find in Top > Deployment Director > Server Manager > Hardware Nodes > <SERVER_NAME> > Applications > Exchange2010Mailstore > Storage Usage Accounting:

Maximum number of public folders to update simultaneously

Resolution

Increase limit for 'Maximum number of public folders to update simultaneously' to reasonable value, e.g. approximately 20% of the public folders stored on the server. This will increase time for task to be processed, but will update more public folders at once.

Search Words

"mailbox size not updating"

Warning Update of public folder size was requested but not completed yet.

Maximum number of public folders to update simultaneously

mailbox size not updating in CP

ac82ce33439a9c1feec4ff4f2f638899 caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e 5b048d9bddf8048a00aba7e0bdadef37 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF