Article ID: 121445, created on May 2, 2014, last review on May 8, 2014

  • Applies to:
  • H-Sphere 3.6.3

Symptoms

Reseller/user is being charged for "Win FTP subaccount" however no subaccounts are shown in control panel in "FTP user" section.

Cause

Box "Sub Account" in Plan settings is unchecked.

Resolution

To see/modify subaccounts tick "Sub Account" box in Plan settings.

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