Article ID: 121414, created on May 1, 2014, last review on Jul 8, 2015

  • Applies to:
  • Business Automation

Question

There is an unprocessed Change (Upgrade or Downgrade) order for some resource. Order can be in New, Waiting for Payment or even Failed status, but the service was not actually provisioned and resource limit did not actually change. On a subscription renewal the fee for the resource ordered were included in (or excluded from in case of resource downgrade) the renewal order generated. With different subscription configuration - the resource fee were included in (or excluded from) the Billing Order.

Answer

There is Feature request with ID #PBA-15235 directed to our Engineering Team, it will be included in one of the next PBA versions.

It is required to process/cancel the pending order for the resource, issue a credit/debit memo for the required sum to the customer.

Search Words

billing order generated on the wrong billing date

wrong billing

детализация ордера

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

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