Article ID: 121413, created on May 1, 2014, last review on May 1, 2014

  • Applies to:
  • Plesk Automation 11.1

Symptoms

Task for updating mail settings fails with error:

    Task ID 21060
    Queue name  POA_subscription_414
    Task name   Update mail settings of the subscription #414
    Task description Propagate mail settings of the subscription to the Hosting Panel.
    Subscription ID 414
    Queue status    Failed
    Method name webspaceSynchronize on SCREF:PleskMail:0
    Last execution output: Non-zero exit status returned by script. Output stream: 'Error: Failed to log in.

Cause

Password for Smartermail API user is not correct in PPA-> Infrastructure-> APS Applications-> Remote SmarterMail Connector (0.1-5)->Settings

Resolution

Please make sure that password for Smartermail API user is synchronized/the same in PPA-> Infrastructure-> APS Applications-> Remote SmarterMail Connector (0.1-5)->Settings and password for the same user in Smartermail Administrator panel-> Security-> System Administrators.

Search Words

smartermail

c1ecc6010feff26cb42d1d14a7881dd6 e0aff7830fa22f92062ee4db78133079 caea8340e2d186a540518d08602aa065

Email subscription for changes to this article
Save as PDF