Article ID: 121388, created on Apr 29, 2014, last review on May 11, 2014

  • Applies to:
  • Business Automation 5.4

Symptoms

There are emails in PBA Home> Configuration Director> Mail Log> Incoming E-Mail Log with status Error. When clicking on such emails the following message is displayed in Comment field:

Ticket System of Default Queue Vendor is disabled.

Cause

Mailbox to which the emails are delivered is configured in PBA Home> Configuration Director> Mail Log> Mailboxes as TTS Reply Collector or TTS Comment Collector, but Trouble Ticket System is not enabled in PBA Home> Configuration Director> Trouble Tickets> Settings.

Resolution

Enable TTS in PBA Home> Configuration Director> Trouble Tickets> Settings. Then go to each unprocessed email in PBA Home> Configuration Director> Mail Log> Incoming E-Mail Log and click Re-process button.

Search Words

error

Ticket System of Default Queue Vendor is disabled

mail log

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 210d017ddc3a076d22f0f865b1cf0730 92711db0799e8aefe8e51f12dace0496 e12cea1d47a3125d335d68e6d4e15e07

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