Article ID: 121376, created on Apr 29, 2014, last review on May 7, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Provider has domain %domain.tld% and allows to his customers to register their subdomains based on this domain. However when the customer:

  1. Go to CP.
  2. Go to accounts tab and select "All my domains".
  3. Try to add a subdomain for provider's domain %domain.tld%.
  4. Select any Parallels Operations Automation (POA)/Parallels Plesk Automation (PPA) subscription.
  5. Click on save button

He gets the following error message:

From this screen, it is not possible to add a subdomain for this subscription. Please select this subscription from the 'Subscription' list at the top frame and then add the subdomain.

Resolution

It's by design that subdomains for those subscription should be added via PPA/POA interface, not through PBA-S CP.

Search Words

it is not possible to add a subdomain for this subscription

Create a subdomain

from this screen

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