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Article ID: 121373, created on Apr 29, 2014, last review on May 21, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

PayPal transactions remain in status "Pending":

Top > Commerce Director > Online Payments > Transaction Log

Cause

PayPal did not sent notification to this installation. PayPal should notify Odin Business Automation Standard (OBAS) about status of payment but it does not.

When PayPal sends notification in log should be string "callback_handler".

The records are missing because of these reasons:

  1. PayPal do not send notification.
  2. PayPal sent notification but it was lost in network.

Resolution

Contact PayPal and verify why the notification was not sent to PBA-S node.

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