Article ID: 121332, created on Apr 25, 2014, last review on May 10, 2014

  • Applies to:
  • Plesk Automation 11.5


The domain is presented in the Services > Websites but at attempt to Open in Control Panel fails, you are redirected to PPA home page.


The Remove the webspace task was canceled and as a result, the subscription was not fully deleted.


  1. Find the corresponding subscription and webspace IDs:

    • Find the external_id for the domain in question, replace the with the desired domain name:

      # mysql -uadmin -p`cat /etc/psa/.psa.shadow ` psa -Ne"select external_id from domains where name='domain.tld'"
      | 20 |
    • Using the found external_id determine subscription and webspace IDs:

      # psql -h`hostname` -U plesk plesk -c"select webspace_id,sub_id from plesk_webspaces where webspace_id=20"
       webspace_id | sub_id
                20 |     24
  2. Open System > Task Manager > Canceled Tasks to check if the webspace/subscription-removing task was canceled.

    Use found on the previous step subscription ID (24 in the example above) for filtering tasks.

  3. Restart all related found canceled tasks.

Search Words

redirects to PPA home page

Open in Control Panel

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