Article ID: 121329, created on Apr 25, 2014, last review on Feb 16, 2016

  • Applies to:
  • Plesk Automation 11.5

Symptoms

A domain was migrated from Expand to Plesk Automation (PA) using the panel-migrator tool. As a result it is not possible to manage custom DNS records (records that have not been created from the DNS template).

All DNS records that have been migrated are SYSTEM records which can not be edited. When you try to remove or change one of the records, you get the following error:

    This record is used by system and cannot be deleted or modified. However, if change is really required, you can disable this record, and create alternative custom record.

Cause

This is considered to be a software issue with the ID #PMT-2070.

Resolution

The issue will be permanently fixed in a future PPA update. In order to resolve the issue, please contact Odin Technical Support.

Search Words

PPA Migrator Nameserver Record Duplication

dns

migration dns record system

unable to delete migrated DNS records

отключить ns запись в панели

remove system record

Cannot switch a domain's DNS zone from external to internal

Duplicate DNS records

dns zone

This record is used by system and cannot be deleted or modified. However, if change is really required, you can disable this record, and create alternative custom record.

Resource for record 586 is not found.

Incorrect name of the domain alias lists.mhkcompany.cn. This alias is already created for the domain mhkcompany.cn.

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