Article ID: 121321, created on Apr 25, 2014, last review on May 18, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5


If a customer responds to a support ticket from an e-mail address not defined in his account, Odin Business Automation Standard (OBAS) would say one of the staff members is responsible for the comment instead of the customer.


There is a feature request PBAS-29401 to set a comment's owner as 'Unknown' when a customer replies from an e-mail address not listed in the customer account. It will be implemented in future OBAS releases.

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unknown e-mail address

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