Article ID: 121277, created on Apr 23, 2014, last review on May 11, 2014

  • Applies to:
  • Business Automation 5.5

Symptoms

Test connection to Kayako fails:

    [XMLPacket] Packet is empty

On kayako server in /var/log/httpd/[kayako_server_name]-access_log the following error appears:

    PHP Fatal error:  require_once(): Failed opening required '__swift/swift.php' (include_path='.:/usr/share/pear:/usr/share/php') in /var/www/html/__swift/kayakofusion.php on line 298

Cause

kayakofusion.php and swift.php are located in the same directory.

Resolution

Move the kayakofusion.php one directory above swift.php. The documentation for PBA 5.5 is to be corrected accordingly (documentation bug #PBA-56215).

Search Words

[XMLPacket] Packet is empty

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 801221f8cd76fba7300d1e6817c8e08b 92711db0799e8aefe8e51f12dace0496 e12cea1d47a3125d335d68e6d4e15e07

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