Article ID: 121267, created on Apr 23, 2014, last review on May 8, 2014

  • Applies to:
  • Business Automation 5.5
  • Business Automation 5.4

Symptoms

The staff member's role includes the privileges:

PRODUCT_MANAG_CONFIGURE
PRODUCT_MANAG_MODIF_PLANS
PRODUCT_MANAG_VIEW_PLANS

which by description shall be enough for service plans editing. Attempt to access the list of the service plans when logged in with this staff member results in the error:

System Error
No access rights granted to method

Cause

The issue is considered as a bug, its id is #PBA-53299 ("It is not possible to open the list of Service Plans without the CONFIG_STORE privilege.")

Resolution

Update to PBA 5.5.4 or above. If update is not possible at the moment, add the privilege CONFIG_STORE to the staff member's role.

Search Words

reseller requires "CONFIG_STORE" privilege to access plans screen

"no access rights granted to method"

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