Article ID: 121224, created on Apr 22, 2014, last review on Jul 24, 2015

  • Applies to:
  • Operations Automation 5.4
  • Business Automation 5.5
  • Business Automation 5.4

Symptoms

A subscription cancellation order fails with the following message:

    Seems concurrent Billing Order was processed, please cancel this order

Or it is impossible to place a cancellation order with one of following errors:

Unable to cancel order: at least one order item is completed. 

Table Order Item doesn't contain row with id

The subscription's last billing date is in the future.

Cause

The subscription was canceled and then, within the hold period, restored back with the Restore Subscription button, then canceled again. These actions resulted in the subscription's Last Billing Date to be in the future. Consequently, it is impossible to cancel the subscription due to issue #PBA-46388.

Resolution

Please contact Parallels Technical Support to update the subscription's last billing date.

Search Words

Seems concurrent Billing Order was processed, please cancel this order

concurrent

Concurrent Billing Order has been processed, please cancel current order.

biling

table order item doesn

BM_Container

Table Order Item doesn't contain row with id 1215855

Table Order Item doesn't contain row with id 1269071.

Provisioning Failed in Cancellation Order

Cancel

table order item doesn't contain row with id

Following ticket #1960602: Unable to cancel some subscriptions : " Seems concurrent Billing Order was processed, please cancel this order"

table order

801221f8cd76fba7300d1e6817c8e08b caea8340e2d186a540518d08602aa065 198398b282069eaf2d94a6af87dcb3ff 92711db0799e8aefe8e51f12dace0496 210d017ddc3a076d22f0f865b1cf0730 e12cea1d47a3125d335d68e6d4e15e07 5356b422f65bdad1c3e9edca5d74a1ae ac82ce33439a9c1feec4ff4f2f638899 2554725ed606193dd9bbce21365bed4e

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