Article ID: 121180, created on Apr 18, 2014, last review on Sep 30, 2014

  • Applies to:
  • Business Automation 5.5

Symptoms

When upgrading resources of Windows Azure Pack from CCP > Azure Pack Service the process fails with the error:

Resources of the Subscription #<SUB_ID> cannot be Upgraded/Downgraded now. Please contact your provider to resolve the issue and then try to upgrade resources again.

or

Resources amounts for the subscription were not changed. To proceed with upgrade or downgrade, enter the new resource(s) amount(s) into New Limit fields. The allowed range for each resource is shown on click in the New Limit field.

Cause

  1. Show in CP option of affected resource in affected subscription is set to No.

  2. Affected resources are not included in a resource category.

Resolution

  1. WAP deployment guide, page 24, states that resource rates of WAP service plan should be visible.

So in order to resolve the issue please enable this parameter for all needed resources in Service Plan settings.

To do it, go to PBA-E Provider Panel > Products > Service Plans > <WAP service plan> > Resource Rates tab and adjust each needed resource by clicking on it, clicking Edit and setting a tick near Show in CP.

If needed synchronize the setting to subscriptions. Note that option Update Prices needs to be used during synchronization.

Also the setting can be updated separately for each needed resource in each needed subscription through PBA-E Home> Operations> Subscriptions> <needed subscirpiton> > Resources > <needed resource> > Edit.

  1. WAP deployment guide, page 24, states that resource rates of WAP service plan should be included in a resource category.

Follow the steps outlined in the Create a Resource Category section of the guide.

Search Words

Resources of the Subscription cannot be Upgraded/Downgraded now. Please contact your provider to resolve the issue and then try to upgrade resources again.

azure pack - resource addon not installed to subscription

Resources amounts for the subscription were not changed. To proceed with upgrade or downgrade, enter the new resource(s) amount(s) into New Limit fields. The allowed range for each resource is shown on click in the New Limit field.

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