Article ID: 121100, created on Apr 16, 2014, last review on Mar 8, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Parallels Plesk Automation (PPA) 11.5 node is registered in Parallels Business Automation - Standard (PBA-S) 4.5 and a PA subscription has been provisioned. The subscription looks different in PPA CP and PBA-S CP.

If I logged in to customer CP from PPA admin panel then able to view the tab "Webspaces":

But not able to view the same if logged in from Parallels Business Automation - Standard (PBA-S) panel:

Cause

Resource "Apache Webspace" is set to 1 in PBA-S subscription:

Top > Account Director > Subscription Manager > Subscriptions > %subscription% > Resources

Apache Webspace     Current value 1 unit
                    Included value 1 unit

Note: for view this tab this resource should be more than one. If resource only one customer can't create new or select other webspaces. You can see this tab in PPA CP as you login to CP from admin panel as "Login as Customer". For admin this tab is always shown.

Resolution

Increase resource "Apache Webspace" in a Hosting Plan on which the subscription is based:

Top > Billing Director > Product Manager > Hosting Plans > %hosting plan% > Billable Resources

Remember to synchronize the subscription with the latest version of the hosting plan:

Top > Billing Director > Product Manager > Hosting Plans > %hosting plan% > Subscriptions > Synchronize Subscriptions

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