Article ID: 121092, created on Apr 15, 2014, last review on Mar 9, 2016

  • Applies to:
  • Operations Automation 6.0
  • Business Automation 5.5
  • Business Automation 5.4
  • Business Automation 6.0

Symptoms

Kayako is integrated with BA. Customers can access it CCP Account > Support Tickets. However they are not automatically logged in through Help & Support > Trouble Ticketing link.

Cause

Help & Support > Trouble Ticketing link leads to the url specified in POA System > Settings > System Properties > General:

Trouble Ticketing System URL http://www.support.com

Kayako url can be put in the setting, however auto-login is not implemented on this screen

Resolution

Feature request #POA-58525 ("Integration with Kayako") exists to implement auto login.

Search Words

kayako

Help & Support

Trouble Ticketing

CCP

login

auto

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