Article ID: 121083, created on Apr 15, 2014, last review on Apr 25, 2014

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

Domain is shown in PBA as being "Active" and "Running", but in POA the domain is in "Disabled" status.

Following error can be found in the poa.debug.log:

'[Microsoft][SQL Server Native Client 10.0][SQL Server]Transaction (Process ID 60) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.' while ' UPDATE dns_resource_records SET serial = (SELECT dz.serial FROM domains d JOIN dns_zones dz ON dz.zone_id = d.zone_id WHERE d.domain_id = dns_resource_records.domain_id) WHERE serial = -1'

Cause

POA was not able to change the status of domain due to deadlock, which is caused by POA-64120

Resolution

Please upgrade the environment to POA 5.5, or contact your account manager for a hotfix.

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