A subscription is provisioned in Parallels Operations Automation (POA) 5.5. Its destruction fails with the following error:
FrontPage user not found for web site (srv_id 1)
This is caused by POA-81764, which was fixed in POA 5.5.3. Please contact your account manager to schedule the update installation.
If an update installation is not possible, use the following workaround:
Trigger an event in Parallels Business Automation - Enterprise (PBA-E) to reschedule the subscription termination in Home > System > Settings > Events > Event Type > Service Destroyed > Trigger Event
Use parameters similar to:
SubscrID=<SUB_ID>; ReasonID=61; Message=Subscription passed terminate date
<SUB_ID>is the subscription's ID.
Use the API method pem.removeSubscription to remove the subscription from POA. See KB #117328 for more information.
In rare cases, it may be necessary to manually unprovide a specific resource. In that case, it is necessary to unprovide resources one by one:
- Locate the subscription in the POA control panel
- For each resource in it, use the method pem.setResourceTypeLimit to set the resource limit to 0. Please see the POA API reference for details.