Article ID: 121031, created on Apr 11, 2014, last review on May 11, 2014

  • Applies to:
  • Plesk Automation 11.5

Symptoms

Migration of subscription fails with error:

    Failed to restore hosting settings of subscription with Plesk backup/restore.

    Exception: Command PLESK_DISABLE_PROVISIONING={disable_provisioning} PLESK_RESTORE_DO_NOT_CHANGE_APACHE_RESTART_INTERVAL=true  {product_root_d}/bin/pleskrestore --restore {domain_backup_xml} -ignore-sign -verbose -level domains with arguments {'disable_provisioning': 'false', 'domain_backup_xml': u'/var/lib/psa/dumps/clients/podfeet01/domains/domain/backup_footsport.com.au_info_1404110957.xml', 'product_root_d': u'/usr/local/psa'} failed with exit code 1:

    stderr: The pleskrestore utility is not available in multi-server mode.

Cause

Migration tools are not updated.

Resolution

To fix the issue, launch ppa-transfer check or ppa-transfer transfer-accounts command, it will update Migration tools on the server. Example:

    [root@console ppa-migrator]# ppa-transfer check config.ini
    Initialize migrator
    Load configuration
    ..............................
    Check migrator updates
    A new version of migration tools already exists. Updating to the new version
    The migration tools were updated to the latest version. Please re-run the migration tool with the last command and arguments.

As you can see from the last message migration tools were updated.

Search Words

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