Article ID: 120992, created on Apr 10, 2014, last review on Jun 2, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

I'm trying to register a domain with registration plug-in InterNetX. A domain remains in status "Registering" (Top > Service Director > Domain Manager > Domains). The following records appear in DEBUG log (/var/log/hspc/hspc.log):

[2014/04/08 06:46:00] [DEBUG] [32444] [HSPC::Logger::sw_trace] TRACE [02]: . +> HSPC::MT::DM::ToolsInt->is_zone_started ()
[2014/04/08 06:48:30] [DEBUG] [32444] [HSPC::MT::DM::ToolsInt::is_zone_started] The zone(%domain.tld%) is not sarted yet on NS(123.123.123.1)
[2014/04/08 06:48:30] [DEBUG] [32444] [HSPC::MT::DM::ToolsInt::is_zone_started] The zone(%domain.tld%) is not sarted yet on NS(123.123.123.2)
[2014/04/08 06:48:30] [INFO] [32444] [HSPC::MT::DM::ToolsInt::is_zone_started] The zone already started?: no
...
[2014/04/08 06:48:30] [WARN] [32444] [HSPC::MT::DM::ToolsInt::process_regdomain_after_zonestart] [DM] WARNING: DNS zone starting timed out. Some NS servers for domain %domain.tld% may be unreachable. The next attempt #3 of 10 will be launched in 0 minutes.

Where 123.123.123.1 and 123.123.123.2 are name servers registered in Parallels Business Automation - Standard (PBA-S):

Top > Service Director > Domain Manager > Name Servers

Cause

It's by design that domain registration with InterNetX requires to start domain DNS zone at PBA-S name servers before sending registration request to the registrar. Domain DNS zone is created in PBA-S and synchronized with the name servers via periodic task "DNS Synchronization" (Top > Configuration Director > Logging and Errors > Action Log > Tasks Queue).

The issue might happen because:

  1. Both name servers 123.123.123.1 and 123.123.123.2 are Non-manageable name servers. They do not support automated zone files synchronization.

  2. It takes a long time to run “DNS synchronization”. Domain registration process that checks for zone started cannot wait for the end of the periodic task and the error appeared before synchronization is completed.

Resolution

  1. Register at least one SSH-manageable name server in PBA-S.

  2. Increase limit "DNS zone startup time limit" in plug-in settings. For example:

    Top > Service Director > Domain Manager > Plug-ins > InterNetX > TLDs > %tld%: DNS zone start-up settings

Search Words

The zone is not sarted yet on NS

InterNetX

DNS zone is not started

Registering

cannot register a domain

Timeout at the start of the DNS zone

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