I'm trying to register a domain with registration plug-in
InterNetX. A domain remains in status "
Registering" (Top > Service Director > Domain Manager > Domains).
The following records appear in DEBUG log (
[2014/04/08 06:46:00] [DEBUG]  [HSPC::Logger::sw_trace] TRACE : . +> HSPC::MT::DM::ToolsInt->is_zone_started () [2014/04/08 06:48:30] [DEBUG]  [HSPC::MT::DM::ToolsInt::is_zone_started] The zone(%domain.tld%) is not sarted yet on NS(220.127.116.11) [2014/04/08 06:48:30] [DEBUG]  [HSPC::MT::DM::ToolsInt::is_zone_started] The zone(%domain.tld%) is not sarted yet on NS(18.104.22.168) [2014/04/08 06:48:30] [INFO]  [HSPC::MT::DM::ToolsInt::is_zone_started] The zone already started?: no ... [2014/04/08 06:48:30] [WARN]  [HSPC::MT::DM::ToolsInt::process_regdomain_after_zonestart] [DM] WARNING: DNS zone starting timed out. Some NS servers for domain %domain.tld% may be unreachable. The next attempt #3 of 10 will be launched in 0 minutes.
22.214.171.124 are name servers registered in Parallels Business Automation - Standard (PBA-S):
Top > Service Director > Domain Manager > Name Servers
It's by design that domain registration with
InterNetX requires to start domain DNS zone at PBA-S name servers before sending registration request to the registrar. Domain DNS zone is created in PBA-S and synchronized with the name servers via periodic task "
DNS Synchronization" (Top > Configuration Director > Logging and Errors > Action Log > Tasks Queue).
The issue might happen because:
Both name servers
126.96.36.199are Non-manageable name servers. They do not support automated zone files synchronization.
- It takes a long time to run “
DNS synchronization”. Domain registration process that checks for zone started cannot wait for the end of the periodic task and the error appeared before synchronization is completed.