Article ID: 120968, created on Apr 9, 2014, last review on May 18, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

During eNom SSL creation OBAS does not mark Job Title with a red asterisk but considers it obligatory.

Area code is also required by eNom but OBAS allows to submit an SSL request without it which leads to the following error:

Couldn't purchase certificate (ID: 461913) for %domain.tld%: eNom communication level error: Error in response: 1. An error occurred in communicating with the GeoTrust API: [CODE: -2019] [MESSAGE: You must enter a valid Phone Number]2. An error occurred in communicating with the GeoTrust API: [CODE: -2019] [MESSAGE: You must enter a valid Phone Number]3. An error occurred in communicating with the GeoTrust API: [CODE: ] [MESSAGE: ]

Cause

An internal issue with ID:

PBAS-29361 - eNom SSL creation obligatory fields

is fixed since OBAS version 4.5.2

Resolution

Upgrade OBAS to to the latest version.

Search Words

Couldn't purchase certificate

certificate state

You must enter a valid Phone Number

eNom communication level error

csr form

An error occurred in communicating with the GeoTrust API

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