Article ID: 120964, created on Apr 8, 2014, last review on May 9, 2014

  • Applies to:
  • Business Automation 5.5
  • Business Automation 5.4

Symptoms

Some notification is not sent by PBA-E, though all the settings seems to be correct.

Cause

The issue might be in not escaped # sign present in notification template body.

To verify that go to PBA Home> System> Settings> Notifications> Notification Templates. Search and select needed template. Go to HTML tab, press Preview. If there is not escaped # sign you will see the error:

Not escaped #. 

Do the same on Plain Text tab.

Resolution

If you get the above error search for not escaped # sign in message body and escape it - \#.

Search Words

notification

is not send

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