Article ID: 120941, created on Apr 7, 2014, last review on May 12, 2014

  • Applies to:
  • Operations Automation
  • Business Automation 5.4


A cancelation order fails with the following error:

Removing of Service of Subscription #<SUB_ID> is failed. Deletion service of Subscription #<SUB_ID> failed.

In PEMGATE.log :

[13-10-08 11:37:12.859 ADict       TH20175 NTE]         ExceptionResult: Parallels Operations Automation error #error_code #2015, ext ype_id #210, module_id #ResourceManagement, Subscription #<SUB_ID> is locked..


The removal of the subscription fails due to dependencies on the Parallels Operations Automation (POA) side:

  1. The subscription has the status "disabled" in POA

  2. The subscription has a resource limits inconsistency between POA and Parallels Business Automation (PBA).


Order is unable to remove the subscription because it is in locked status. Therefore, the resources that have inconsistencies cannot be unprovided and the transaction was rolled back.

Unlock this subscription using the POA API method 'pem.enableSubscription' and resubmit the order.

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