Article ID: 120877, created on Apr 3, 2014, last review on May 11, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

When I try to process a eNom SSL Certificate the action failed with this message:

Can't process doc #57374: provisioning failed: Couldn't issue certificate: Couldn't parse CSR (ID: 459148) for %domain.tld%: eNom communication level error: Error in response: 1. Failed executing CERTPARSECSR at /usr/lib/perl5/site_perl/5.8.8/HSPC/MT/Billing.pm line 4461, <RL> line 1.

Using the following command I've verified a Certificate Signed Request (SCR) which is used in certificate request is valid:

~# $openssl req -text -noout -verify -in %CSR.TXT% -text

Where %CSR.TXT% is a text file with CSR.

Cause

The issue seems to be on eNom side.

Resolution

Please contact eNom support for error clarification.

Search Words

CERTPARSECSR

eNom communication level error

SSL certificate

cannot order a SSL certificate

enom

400e18f6ede9f8be5575a475d2d6b0a6 caea8340e2d186a540518d08602aa065 624ca542e40215e6f1d39170d8e7ec75 70a5401e8b9354cd1d64d0346f2c4a3e

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