Article ID: 120865, created on Apr 3, 2014, last review on May 10, 2014

Symptoms

The site is not published while being logged in to end-user's cPanel (11.42.0.23 or higher) from admin "WebHost Manager (WHM)". The following error appears in editor:

The site cannot be published to the specified location

Also the error below appears in sitebuilder.log:

2014-03-25T01:18:44+02:00       [EMERG] /JsonApi/       SB_Site_Compiler_Target_AuthoriseException:     Can't receive authorization to work with the host 'domain.tld' with login 'end-user'
file: /usr/local/sb/include/SB/Site/Compiler/Target/FTP.php
line: 181
code: 0 10.10.10.10  http://10.10.10.11/Editor     Mozilla/5.0 (Windows NT 6.1; WOW64)     AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.146 Safari/537.36

Cause

The root cause of this is that in this case some parameters, particularly FTP passwords, are not propagated from "WHM" to cPanel.

Resolution

Make sure that you are logged in to cPanel as a customer, and that you did not use the option to log in to cPanel from WHM > Account Information > List Accounts.

Related Articles

Troubleshooting Integration Issues

Search Words

SB_Site_Compiler_Target_AuthoriseException

WPB

Presence Builder

cannot publish a site

cPanel

Parallels Web Presence Builder

Can't receive authorization to work with the host

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