Article ID: 120850, created on Apr 2, 2014, last review on Dec 14, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5


On attempting to create a Plesk Domain subscription, order keep pending with the following error on Action Log:

Unable to set "locale" argument's value ("pt-PT"): The specified interface language pack files do not exist in the system.

Note: the locale may be different.


Option "Set account's locale for clients" is enabled for Plesk node:

OBAS > Top > Service Director > Plesk Manager > Nodes > %plesk_node% > General Settings: Set account's locale for clients

Locale of Odin Business Automation Standard (OBAS) customer is set to "Portuguese":

OBAS > Top > Account Director > Customer Manager > Customers > %account% > Users > %user%: Language

But this locale is missing in Plesk Panel:

Plesk > Home > Tools & Settings > Interface Management


Either install "Portuguese" locate to Plesk Panel or disable option "Set account's locale for clients" in Plesk node preferences in OBAS.

Search Words

The specified interface language pack files do not exist in the system

custom locale

Set account's locale for clients

Unable to create new Subscriptions via PBAS

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