Article ID: 120815, created on Mar 31, 2014, last review on Sep 28, 2016

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4
  • Business Automation 5.5
  • Business Automation 5.4
  • Business Automation 6.0

Symptoms

An APS-related task fails with the following message:

Last execution output Instance of application service with id <ID> does not exist.

Similar error can be also shown when cancelling the subscription on the side of BA.

Cause

The instance to which the task is related has already been removed from the Operations Automation (OA) database.

It is likely that the task initially failed with another reason and was then canceled, allowing the next task to be processed, which actually removed the instance from the OA database.

Resolution

  • Make sure the "finalizing" task has completed. Please see KB #115693 regarding searching for APS tasks.

  • Make sure the instance does not exist in the OA database:

    plesk=> select * from aps_service_instances where service_instance_id = <ID>;
    
  • All tasks that refer to a non-existing instance can be canceled/deleted.

Search Words

failed lync task

[140410-000186] Sonian Discovery Archiving users stuck in "Provisioning"

Instance of application service with id does not exist.

Unable to Cancel Subscription due to error

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Mailname creation failed: Resource #0 does not exist.

Other

Foreign key 'domain_hosting_bindings_fk2' violation while executing ' DELETE FROM subscriptions WHERE sub_id = ? AND sub_id != 1 AND NOT EXISTS (SELECT 1 FROM st_resources st JOIN subs_resources sr ON (st.src_rt_instance_id = sr.rt_instance_id) WHERE sr.sub_id =

nstance of application with id 240293 does not exist.

NG

deleting

nstance of application service with id

Execution Failed: Destroying service of Subscription #1002308 failed: Parallels Operations Automation error #extype_id #9, module_id #APSHosting, Instance of application with id 1018 does not exist..

Execution Failed: Destroying service of Subscription

Instance of application with id does not exist

disable subscription returns service with id 0 not found

APSHosting delete error

"Change subscription root folder"

order failed

wordpress uninstallation

Customer cannot set permissions

Instance of application service with id

Instance of application service with id 0 does not exist.

cancel

Upgrade failed:Parallels Operations Automation error #extype_id #10, module_id #APSHosting, Instance of application service with id 13080 does not exist

Removing of Service of Subscription is failed

subscription destruction fails

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