Article ID: 120781, created on Mar 28, 2014, last review on May 4, 2014

  • Applies to:
  • Business Automation 5.4

Symptoms

A Sales Order has the status Provisioning Failed and there are no items under the Provisioning Items tab.

Cause

The order was for a domain and hosting plan purchase. Both domains and hosting plans are added as up-sales to each other, which is not the correct configaration. Domain service plans should not have up-sales. Instead, domain plans themselves should be added as up-sales of hosting plans if you want to sell domains and hosting together. See the details in our documentation - Forming Service Plan Up-sales List

Resolution

To avoid this issue, domain service plans should not have up-sales. Instead, domain plans themselves should be added to up-sales of hosting plans.

To fix a current failed order, please contact Parallels Technical Support.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 210d017ddc3a076d22f0f865b1cf0730 92711db0799e8aefe8e51f12dace0496 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF