Article ID: 120735, created on Mar 26, 2014, last review on Dec 9, 2015

  • Applies to:
  • Business Automation 6.0
  • Odin Business Automation Standard 4.5

Symptoms

After ordering an SSL I see the following error message in the Action log:

Operation has failed with Error Code # -5. See Problem # p2014-03-19_09-39-41.1 for details

The following error is shown in the OBAS log (/var/log/hspc/hspc.log):

[2014/03/19 09:39:41] [WARN] [26347] [HSPC::MT::Plugin::SSL::eNom::Transport::comm_error] eNom communication level error: Error in response: 1. The Approver Email address is not valid. 

Cause

The following details are shown in the problem report log:

/var/log/hspc/p2014-03-19_09-39-41.gz

## OBAS sends request to eNom for approver email addresses:

    [2014/03/20 12:56:46] [DEBUG] [31073] [HSPC::MT::Plugin::SSL::eNom::Transport::call_enom] [enom]Sending command: http://reseller.enom.com/interface.asp $VAR1 = {
              'ResponseType' => 'XML',
              'pw' => 'XXXXXX'
              'Command' => 'CertGetApproverEmail',
              'uid' => '%uid%',
              'Domain' => '*.%domain%.gr'
            };

## eNom returns the list of valid approver email addresses:

    [2014/03/20 12:56:47] [DEBUG] [31073] [HSPC::MT::Plugin::SSL::eNom::Transport::call_enom] Parsed result: $VAR1 = {
              'Server' => '%Server%',
              'IsLockable' => '',
              'ErrCount' => '0',
              'Done' => 'true',
              'CertGetApproverEMail' => {
                                        'Approver' => [
                                                      {
                                                        'ApproverEmail' => 'admin@%domain%.gr',
                                                        'Type' => 'Generic'
                                                      },
                                                      {
                                                        'ApproverEmail' => 'administrator@%domain%.gr',
                                                        'Type' => 'Generic'
                                                      },
                                                      {
                                                        'ApproverEmail' => 'hostmaster@%domain%.gr',
                                                        'Type' => 'Generic'
                                                      },
                                                      {
                                                        'ApproverEmail' => 'webmaster@%domain%.gr',
                                                        'Type' => 'Generic'
                                                      },
                                                      {
                                                        'ApproverEmail' => 'postmaster@%domain%.gr',
                                                        'Type' => 'Generic'
                                                      },

## eNom said that the approver email address was invalid:

    [2014/03/19 09:39:40] [DEBUG] [26347] [HSPC::MT::Plugin::SSL::eNom::Transport::call_enom] [enom]Sending command: http://reseller.enom.com/interface.asp $VAR1 = {
             'ResponseType' => 'XML',
             'ApproverEmail' => 'admin@%domain%.gr',
             'pw' => 'XXXXXX'
             'uid' => '%uid%',
             'CSRLocality' => '%CSRLocality%',
             'Command' => 'CertPurchaseCert',
             'CSRAddress1' => '%CSRAddress1%',
             'CSRCountry' => '%CSRCountry%',
             'CSRStateProvince' => '%CSRStateProvince%',
             'CertID' => '459916',
             'CSROrganization' => '%CSROrganization%',
             'CSRPostalCode' => '19100'
           };

    [2014/03/19 09:39:41] [DEBUG] [26347] [HSPC::MT::Plugin::SSL::eNom::Transport::call_enom] Parsed result: $VAR1 = {
             'Server' => '%Server%',
             'IsLockable' => '',
             'ErrCount' => '1',
             'Done' => 'true',
             'errors' => {
                         'Err1' => 'The Approver Email address is not valid.'
                       },

Resolution

Contact the registrar directly for clarification of the error.

Search Words

eNom

The Approver Email address is not valid

pending certificate order

Couldn't configure certificate (ID: %ID%) for DOMAIN.TLD: eNom communication level error: Error in response: 1. The cert cannot be configured because it is not in a valid status.

cannot order a SSL certificate

Provisioning Failed

400e18f6ede9f8be5575a475d2d6b0a6 caea8340e2d186a540518d08602aa065 624ca542e40215e6f1d39170d8e7ec75 70a5401e8b9354cd1d64d0346f2c4a3e 198398b282069eaf2d94a6af87dcb3ff e12cea1d47a3125d335d68e6d4e15e07 3627d36199b8ff577605df76e2fa222b bb7e9177fb03488961a3ea554120f328

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