Article ID: 120717, created on Mar 25, 2014, last review on May 9, 2014

  • Applies to:
  • Operations Automation 5.5

Symptoms

Cannot enable mail hosting (Exchange 2013) for subscription with following error:

Could not find the following Exchange 2013 services for provisioning: Exchange2013Mailstore (mailboxes), Exchange2013Mailstore (public folders), Exchange2013SMTP, Exchange2013SMTPAuth, Exchange2013OAB, Exchange2013POP3, Exchange2013IMAP4, Exchange2013Protocols, Exchange2013Autodiscover. Please check the following requirements are met: 1) all necessary services are installed in one AD domain ('$DOMAIN'); 2) all services have the specified attributes ('$ATTRIB'); 3) there are some mailbox stores on mail-store services which have the specified attributes (''); 4) there exist ready to provide mailbox and (or) public folder stores; 5) branding is configured. 

A the same time, following is logged in poa.debug.log:

Mar  5 21:23:49 linmn : INF [UI:fa6b2535:1394072628638 1:14893:f60fbb70 Exchange]: [Exchange::Utils::ServiceFilter::filterUnacceptableDomains] [Service selection] AD domain '$DOMAIN' excluded because it does not have required service with type 'Exchange2013Mailstore'
Mar  5 21:23:49 linmn : DBG [UI:fa6b2535:1394072628638 1:14893:f60fbb70 Exchange]: [Exchange::Utils::ServiceFilter::filterUnacceptableDomains] <=== EXIT [0.000235]
Mar  5 21:23:49 linmn : INF [UI:fa6b2535:1394072628638 1:14893:f60fbb70 Exchange]: [Exchange::Utils::ServiceFilter::filter] [Service selection] Stopped - there is no acceptable domain
Mar  5 21:23:49 linmn : DBG [UI:fa6b2535:1394072628638 1:14893:f60fbb70 Exchange]: [Exchange::Utils::ServiceFilter::filter] <=== EXIT [0.756841]
Mar  5 21:23:49 linmn : DBG [UI:fa6b2535:1394072628638 1:14893:f60fbb70 lib]: [Exchange::Utils::ServiceFilterForProvide::filter] {module_id="Exchange"; code="53"} Could not find the following Exchange 2013 services for provisioning: Exchange2013Mailstore (mailboxes), Exchange2013Mailstore (public folders), Exchange2013SMTP, Exchange2013SMTPAuth, Exchange2013OAB, Exchange2013POP3, Exchange2013IMAP4, Exchange2013Protocols, Exchange2013Autodiscover. Please check
            the following requirements are met:                     1) all necessary services are installed in one AD domain ('$DOMAIN');                        2) all services have the specified attributes ('$ATTRBIUTE');
                  3) there are some mailbox stores on mail-store services which have the specified attributes ('');                       4) there exist ready to provide mailbox and (or) public folder stores;                  5) branding is configured.

Cause

This is caused by POA-84162.

Resolution

As a workaround, provider may change the exchange_version for BES service to 2013 manually in POA DB:

plesk=> select * from exch_services;
    service_id | service_type | host_id |                                             exch_org_dn                                               | exchange_version
    ------------+---------------+----------+----------------------------------------------------------------------------------------------------------------------+------------------
            132 |                   2 |         56 | CN=HostedExchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=,DC=,DC=,DC=   |             2013
            134 |                   2 |         57 | CN=HostedExchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=,DC=,DC=,DC=   |             2013
            136 |                   5 |         54 | CN=HostedExchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=,DC=,DC=,DC=   |             2013
            137 |                   6 |         54 | CN=HostedExchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=,DC=,DC=,DC=   |             2013
            138 |                   7 |         54 | CN=HostedExchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=,DC=,DC=,DC=   |             2013
            139 |                   9 |         54 | CN=HostedExchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=,DC=,DC=,DC=   |             2013
            140 |                   5 |         55 | CN=HostedExchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=,DC=,DC=,DC=   |             2013
            141 |                   6 |         55 | CN=HostedExchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=,DC=,DC=,DC=   |             2013
            142 |                   7 |         55 | CN=HostedExchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=,DC=,DC=,DC=   |             2013
            143 |                   1 |         54 | CN=HostedExchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=,DC=,DC=,DC=   |             2013
            144 |                   9 |         55 | CN=HostedExchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=,DC=,DC=,DC=   |             2013
            145 |                   8 |         54 | CN=HostedExchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=,DC=,DC=,DC=   |             2013
            146 |                   1 |         55 | CN=HostedExchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=,DC=,DC=,DC=   |             2013
            147 |                   8 |         55 | CN=HostedExchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=,DC=,DC=,DC=   |             2013
            188 |                   3 |         59 | CN=HostedExchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=,DC=,DC=,DC=   |                0
            198 |                   0 |         56 | CN=HostedExchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=,DC=,DC=,DC=   |             2013
            199 |                   0 |         57 | CN=HostedExchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=,DC=,DC=,DC=   |             2013
(17 rows)

Please note, that it is highly recommended to make a database backup before the modifications are made.

plesk=> begin; update exch_services set exchange_version = 2013 where service_id = 188;
UPDATE 1

plesk=>  select * from exch_services where service_id = 188;
service_id | service_type | host_id |                                             exch_org_dn                                             | exchange_version
------------+--------------+---------+----------------------------------------------------------    -------------------------------------------+------------------
        188 |            3 |      59 | CN=HostedExchange,CN=Microsoft             Exchange,CN=Services,CN=Configuration,DC=dev,DC=na,DC=cloud,DC=local |             2013
(1 row) 
plesk=> commit;
COMMIT

5b048d9bddf8048a00aba7e0bdadef37 caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e e12cea1d47a3125d335d68e6d4e15e07

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