Article ID: 120691, created on Mar 23, 2014, last review on Apr 22, 2015

  • Applies to:
  • Plesk Automation 11.5

Symptoms

An email message cannot be recieved, the following error appears in maillog:

554 5.7.1 <username@example.com>: Relay access denied

Cause

Postfix database corrupted, there are no information there about user in question.

Resolution

It is needed to restore mail configuration, the best way is to disable and then enable mail service:

  1. Login to the Management Node.

  2. Run the following commands to update configuration:

    For domains:

    # /usr/local/psa/bin/domain -u example.com -mail_service false
    # /usr/local/psa/bin/domain -u example.com -mail_service true
    

    For domain aliases:

    # /usr/local/psa/bin/domalias -u example.com -mail false
    # /usr/local/psa/bin/domalias -u example.com -mail true
    

Search Words

mail is not delivered

554 5.7.1

mail problem

cannot recieve an email

Relay access denied

mail issue

33a70544d00d562bbc5b17762c4ed2b3 e0aff7830fa22f92062ee4db78133079 caea8340e2d186a540518d08602aa065

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