Article ID: 120689, created on Mar 23, 2014, last review on Sep 22, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5
  • Plesk Automation 11.5

Symptoms

It is not possible to create a subscription using the API or through Odin Business Automation Standard (OBAS) after installing MU #03 on Plesk Automation (PA) 11.5:

"You are trying to set up a subscription with multiple webspaces. Please exclude "domain_name" from the call parameters. This way, you will be able to create a subscription and then create webspaces separately."

Cause

Automatic subscription provisioning only starts if the service template is designed for single webspace subscriptions. However, OBAS sends an incorrect API request to the Plesk Automation node, which is caused by internal issue #PBAS-29254.

In this case, it is possible to use the "domain_name" parameter. Read more about this in the documentation.

Resolution

Possible workarounds:

There are two ways to resolve this issue, depending on your requirements for the service template:

  1. If you would like to sell "Multiple Webspaces" subscriptions via OBAS, you can leave the resources limits for a service template on the Plesk Automation node as it is, but turn off auto-provisioning:

    • Access "Products > Service Templates"
    • Choose the appropriate template and click "edit"
    • Remove the check box near the option "Autoprovisioning"

    NOTE! If auto provisioning is turned off, webspaces should be created by customers manually after a subscription is created

  2. If the hosting plan was meant to create "Single Webspace" subscriptions, it is necessary to change the service template resource limits in the Plesk Automation Control Panel:

    • Access the "Resources" tab of the service template which has been used for subscription creation: "Top > Products > Service Templates > ..service_template_name.. > Resources"

    • Make sure that the limits are equal to "1" for the following resource types:

      • Apache/IIS Webspace
      • Database Service (MySQL/MSSQL Database)
      • Mail Service
      • Subscription
  3. Re-initiate subscription creation by re-submitting the order in OBAS (this step applies to resolutions 1 and 2 above).

Search Words

error_message: Subscription #483 has no resource type #1000003. (See /var/log/hspc/p2014-04-08_20-13-48 for details)

multiple domains

update #3 API

error

subscription

Owner with external ID = '224' does not exist in Plesk database

Please exclude "domain_name" from the call parameters

provisioning issues

subscrition creation failed

WHMCS error

subscription with multiple webspaces

API

33a70544d00d562bbc5b17762c4ed2b3 e0aff7830fa22f92062ee4db78133079 400e18f6ede9f8be5575a475d2d6b0a6 caea8340e2d186a540518d08602aa065 624ca542e40215e6f1d39170d8e7ec75 70a5401e8b9354cd1d64d0346f2c4a3e

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