Article ID: 120549, created on Mar 14, 2014, last review on Apr 27, 2014

  • Applies to:
  • Business Automation

Question

How to configure a service plan to be available for purchase only in the provider's/reseller's control panel (PCP/RCP)? The customers shall not see the service plan in the customer control panel or in the on-line store.

Answer

Follow the steps:

  1. Set "Published" to "Yes" in the service plan properties ("Publication Settings" in PBA 5.5)
  2. Do not include the service plan to any sales category

    or

    include the service plan into the sales category with the setting "Show in Customer Control Panel" set to "No". Make sure this sales category is not included in the CATEGORY_LIST_ID parameter of the online store screens. To check which sales categories particular plan in included in you can use the following query:

    SELECT * from "StoreCategoryPlan" WHERE "PlanID" = <PLANID>;
    

With such service plan configuration it is only possible to place an order for the plan from the PCP/RCP.

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