Article ID: 120442, created on Mar 6, 2014, last review on Sep 13, 2014

  • Applies to:
  • Operations Automation
  • Business Automation

Symptoms

Order is in the status "Provisioning Failed". On Provisioning Items tab (and in the subscription service history tab) there is an error for failed item:

Service Creation Failed: Parallels Operations Automation error # == Error while calling pem.activateSubscription == error_code = 2000 error_message = Attempt to use inactive service template #XXX. Subscription #YYY does not exist...

Cause

Service template #XXX is inactive in POA.

Resolution

  1. Go to POA Top> Service Director> Provisioning Manager> Service Templates > Service Template #XXX.
  2. Go to the Resources tab, make sure the limits for all resources are correctly defined.
  3. Return to the General tab and press "Activate".
  4. Resubmit the failed order for provisioning in PBA.

For the domain orders failing with the same error refer to the article #122881.

Search Words

Service Creation Failed

Attempt to use inactive service template

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