Article ID: 120361, created on Feb 27, 2014, last review on May 10, 2014

  • Applies to:
  • Odin Business Automation Standard 4.3

Symptoms

There are several license keys of class "Parallels Plesk Panel 10 and Later for Parallels Virtuozzo Containers" with status "Retrieved" in License Manager. I'm trying to install a license key through

Top > Service Director > License Manager > Licenses > %ID% > Install

The installation fails. The following error is shown in the Problem report:

 [2014/02/27 04:54:33] [WARN] [5884] [HSPC::VZAgent::vza_do_connect] [VZI/Common]: Can't connect with Node [%HW_ID%]: Can't connect to 123.123.123.123 - authentication failure. System errors : unauthorized request

Where 123.123.123.123 is IP Address of HW node %HW_ID%. Also the following error appears when try to update preferences of HW node

Top > Service Director > Virtuozzo Manager > Nodes > %HW_ID% > Edit > without changes > Update

Can't connect to 123.123.123.123 - authentication failure. System errors : unauthorized request

The same error is shown in the Problem report of periodic task "Update KA License":

Top > Configuration Director > Logging and Errors > Action Log > Tasks Queue > Update KA License

Cause

PBA-S cannot install the license key to Virtuozzo Container because connection to HW node fails.

Resolution

Update root password of HW node to reconfigure connection properties:

Top > Service Director > Virtuozzo Manager > Nodes > %HW_ID% > General Settings > Edit: Root password

If the issue remains, verify and install the latest version of PVA Agent on HW node. Then update root password.

After the connection issue is fixed, execute task "Update KA License":

Top > Configuration Director > Logging and Errors > Action Log > Tasks Queue > Update KA License > Run now

and install the Retrieved license keys:

Top > Service Director > License Manager > Licenses > %key_number% > Install

Search Words

authentication failure

cannot install license key

unauthorized request

unauthorized reques

Update KA License

Retrieved

400e18f6ede9f8be5575a475d2d6b0a6 caea8340e2d186a540518d08602aa065 807e9c1dc97aefd951b912a17e50c428 70a5401e8b9354cd1d64d0346f2c4a3e

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