Article ID: 120310, created on Feb 25, 2014, last review on Aug 12, 2014

  • Applies to:
  • Plesk Automation 11.5

Symptoms

After branding domain suspending/activation "Sync the DNS zone panel.example.com" task fails with following message:

APS resource for '/aps/2/application/dns-record-mx/f81a9762-6149-42fa-8689-4ac20fff61b1' with id '5555' hasn't been deleted. Error code: 500.

Error in /var/log/poa.log:

INF [1:8927:f58dab90:71826 1:9120:f18f8b90 SAAS]: [txn:113414 task:6876 APSC] REST Executing unlink, method DELETE on https://10.10.0.201:6309/poa/dns-zone/35bc6c5c-2812-45d1-9dc2-ba75a3cc2472/records/3c9203d8-fb34-4280-ac09-9c7240d8c2fe for ApplicationResource ID=35bc6c5c-2812-45d1-9dc2-ba75a3cc2472 service=dns-zone type=http://sp.parallels.com/aps/types/pa/dns/zone/1.0 package=POA-Core-Services-2.0-74

Cause

The issue is caused by PPA misconfiguration, Management Node communication IP address should be used for the requests. As we can see from the log above, PPA tries to communicate with 10.10.0.201, but there is no such IP address on the server.

Resolution

  1. Find which IP address is used as communication IP address, run ppa.ip_address utility and some uniq filename:

    # /usr/local/ppa/bin/ppa.ip_address /root/temp1
    # grep 'communication ip' /root/temp1
    Old communication ip=10.10.0.200
    New communication ip=10.10.0.200
    
  2. Use communication IP address and update aps_application.endpoint_uri value:

    plesk=> begin;
    BEGIN
    plesk=> update aps_application set endpoint_uri='https://10.10.0.200:6309/poa';
    UPDATE 1
    plesk=> select * from aps_application;
     id | registry_object_id | master_app_id | package_config_id | package_id | name |          endpoint_uri
    ----+--------------------+---------------+-------------------+------------+------+--------------------------------
      1 |                  3 |               |                 1 |          2 |      | https://10.10.0.200:6309/poa
    (1 row)
    

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