Article ID: 120219, created on Feb 19, 2014, last review on May 10, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

I've disabled feature “Plesk Sitebuilder 4.x for Unix/Linux" in license key class in a Hosting Plan:

Top > Billing Director > Product Manager > Hosting Plans > %hosting_plan% > Licenses > Parallels Plesk Panel 10 and Later for Parallels Virtuozzo Containers (Lease)

For that I clean "Plesk Sitebuilder 4.x for Unix/Linux" and click "Save". The following error appears when I try to synchronize the subscription:

Top > Billing Director > Product Manager > Hosting Plans > %hosting_plan% > Subscriptions > Synchronize Subscriptions

Error License feature 'Plesk Sitebuilder 4.x for Unix/Linux (Parallels Plesk Panel 10 and Later for Parallels Virtuozzo Containers (Lease))' is not enabled in hosting plan

Cause

A regular license key with the “Plesk Sitebuilder 4.x for Unix/Linux" feature exists on the subscription:

Top > Account Director > Subscription Manager > Subscriptions > %subscription% > Billable Items > Parallels Plesk Panel 10 and Later for Parallels Virtuozzo Containers (Lease)

Bill Type       Lease
Subscription    %subscription%
Status  Conflict! Retrieved
...
Additional Keys
Plesk Sitebuilder 4.x for Unix/Linux    100 Sites

Resolution

You may try the following ways to resolve the issue and synchronize subscription:

  1. Disable option "Do not allow the customer to change their hosting plan if some of the applications from the old plan are not present in the new plan" at PCC > Commerce Director > Upgrade Manager > Configuration and try synchronizing the subscription again.
    If this does not help, then try next solution.

  2. Remote the license key from the subscription. For that terminate the license key through

    Top > Account Director > Subscription Manager > Subscriptions > %subscription% > Billable Items > Parallels Plesk Panel 10 and Later for Parallels Virtuozzo Containers (Lease) > Terminate

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Cannot synchronize a subscription: "application is not enabled in the hosting plan"

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