How To collect all required information to troubleshoot issues with API.
To address issue related to the H-sphere API the following information should be collected:
- Detailed description of the issue
- Exact steps to reproduce the issue
TCP traffic dump recorded during the issue to collect DCP dump please use the following command:
tcpdump -l -i eth0 -s0 -w dump.8080.pcap port 8080
Please note that port has been configured according to H-sphere documentation and may differ from port 8080.
When required information is collected, please contact Parallels Technical Support.