Article ID: 120150, created on Feb 15, 2014, last review on May 8, 2014

  • Applies to:
  • Operations Automation 5.5
  • Business Automation 5.4

Symptoms

  1. Have POA 5.5 integrated with PBA 5.4
  2. Login to customer's CP, go to Home> Account> Admins and try to change password for some admin
  3. See error:

    Parallels Operations Automation error #extype_id #10, module_id #BMBridge, PBA reported error while trying to update account member password. Error: -1, 'ODBC error #57014: ERROR: canceling statement due to statement timeout, Error while executing the query
    

Cause

Bug POA-83718

Resolution

To workaround the issue please contact Parallels Technical Support.

After w/a is applied the proper way to change password is through PBA, otherwise it will lead to inconsistencies. End user who will use "Forgot password" functionality to reset his password will get it reset only in POA but not in PBA-E. To fix such user, one should change its password again from PBA-E.

Important!

Workaround needs to be reverted after bug is fixed.

Search Words

staff member change password

BMBridge

canceling statement due to statement timeout

The login/password combination you entered does not correspond to a registered user. Please try again.

5b048d9bddf8048a00aba7e0bdadef37 caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e 198398b282069eaf2d94a6af87dcb3ff 210d017ddc3a076d22f0f865b1cf0730 92711db0799e8aefe8e51f12dace0496 e12cea1d47a3125d335d68e6d4e15e07

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