Article ID: 120140, created on Feb 14, 2014, last review on May 9, 2014

  • Applies to:
  • Plesk Automation 11.5

Symptoms

I cannot create a subscription, task fails with error:

Unable to update hosting preferences. System user update is failed: Unable to create system user: 
usermng: /usr/sbin/setquota execution failed:
setquota: Cannot write quota for 10005 on /dev/vda1: Numerical result out of range usermng: Unable to set quota for user 'sub861_21'

The following error is shown in /usr/local/psa/admin/logs/panel.log log:

DEBUG (7)  [panel]: 0, script = usermng, version = 1.0, args=--add-user --user=sub861_21 --homedir=/var/www/vhosts/example.com --skip-homedir --shell=/usr/local/psa/bin/chrootsh --quota=10995116277760, stdin=, status=FAILED

PleskUtilException: Remote execution failed with code 255.

Cause

Too big hard disk quota value is set in the resource limits.

Resolution

Go to Products > Service Templates > ..Template_Name.. > Reources click "Edit" and decrease value for the "Hard disk quota" resource.

Note: If you use PBA-S check "Hard disk quota" resource limit in the PBA-S hosting plan too.

Search Words

setquota: Cannot write quota for 10005 on /dev/vda1: Numerical result out of range usermng: Unable to set quota for user 'sub861_21'

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