Article ID: 120109, created on Feb 13, 2014, last review on May 7, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

I cannot open page "Website Files and Scripts" in CP:

CP > Site > Website Files and Scripts

The list of files and directories is unavailable.

The following error occurs in DEBUG PBA-S log (/var/log/hspc/hspc.log):

[2014/02/13 10:25:18] [WARN] [9952] [HSPC::VZAgent::Common::error] VZA error occurs: Destination unknown (not an EID, 'master' or 'local')
[2014/02/13 10:25:18] [INFO] [9952] [HSPC::MT::VESrv::FM::_check_error] VZA Gate calling error #315: Destination unknown (not an EID, 'master' or 'local')
[2014/02/13 10:25:18] [WARN] [9952] [HSPC::CP::FM::_load_data] Error while try to get files list (VZA Error #315 : Destination unknown (not an EID, 'master' or 'local'))

Cause

EID (Environment ID) of the container is missing in PBA-S database.

Resolution

Synchronize node preferences with PBA-S:

Top > Service Director > Virtuozzo Manager > Nodes > %node_name% > General Settings > Edit > Update (without any changes)

Where %node_name% is Hardware Node where the container resides.

Node updating will synchronize eids for all containers on this node with PBA-S.

If this does not help contact Parallels Support for further troubleshooting.

Related Articles

Container has status "Destroyed" or it cannot be migrated or backed up: "eid is invalid"

Search Words

Website Files and Scripts

VZA Error #315

Destination unknown

not an EID

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Error while try to get files list

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