Article ID: 119978, created on Feb 5, 2014, last review on May 4, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Application Error appears when open the Account page in CP or any promotion in Provider's Panel (Top > Billing Director > Discount Manager > Promotions):

Application Error
rep2014-02-04_01-25-34.1

The following notification is shown in the error report:

Error-TEXT: 25:34] [FATAL] [9018] [Error::throw] can't load promotion component class 'HSPC::MT::BM::PromoPlugin::FixedAmount'

Cause

Missing promo plug-in packages.

Resolution

Install the promo plug-ins on PBA-S node. The packages are included to distributive of your PBA-S version. For example:

[root@pbas45 ~]# find pbas-4.5-55 | grep promo
pbas-4.5-55/packages/hspc-promo-plugin-freeperiod-4.5-55.swsoft.x86_64.rpm
pbas-4.5-55/packages/hspc-promo-plugin-domainwaivee-4.5-55.swsoft.x86_64.rpm
pbas-4.5-55/packages/hspc-promo-plugin-fixedamount-4.5-55.swsoft.x86_64.rpm
pbas-4.5-55/packages/hspc-promo-plugin-percent-4.5-55.swsoft.x86_64.rpm
[root@pbas45 ~]#

Search Words

promo plug-ins

cannot open account

can't load promotion component class 'HSPC::MT::BM::PromoPlugin::FixedAmount'

cannot open promotions

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