Article ID: 119942, created on Feb 1, 2014, last review on Nov 24, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5
  • Plesk Automation 11.5

Symptoms

PBA-S DNS Server is shown as not "In Use" on the "Nameservers" page in the Parallels Plesk Automation panel (PPA > Services > DNS Zones > DNS > Name Servers).

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Also, the following error appears when I try to change a DNS record through PPA > DNS manager > Select Domain > DNS

Fatal error An unforeseen error occurred. Please contact xxx@xxxx.xxx

Detail Module: "ServiceManagement", code = "10" Properties: service_id = "2". Message: "Service #2 does not exist.". 

Cause

Misconfiguration of the DNS service on the Parallels Plesk Automation side.

Resolution

Register the PBA-S as DNS Server in Parallels Plesk Automation again.

If the issue remains, contact Parallels Support for further troubleshooting.

Related Articles

For a PPA subscription: domain's DNS zone is not synchronized with PBA-S

Search Words

Properties: service_id = "2". Message: "Service #2 does not exist."

not in use

Fatal error An unforeseen error occurred

Detail Module: "ServiceManagement", code = "10"

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