Article ID: 119942, created on Feb 1, 2014, last review on Dec 29, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5
  • Plesk Automation 11.5

Symptoms

OBAS DNS Server is shown as not "In Use" on the "Nameservers" page in the Plesk Automation panel (PA > Services > DNS Zones > DNS > Name Servers).

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Also, the following error appears when I try to change a DNS record through PA > DNS manager > Select Domain > DNS

Fatal error An unforeseen error occurred. Please contact xxx@xxxx.xxx

Detail Module: "ServiceManagement", code = "10" Properties: service_id = "2". Message: "Service #2 does not exist.". 

Cause

Misconfiguration of the DNS service on the Plesk Automation side.

Resolution

Register the OBAS as DNS Server in Plesk Automation again.

If the issue remains, contact Odin Technical Support for further troubleshooting.

Related Articles

For a PA subscription: domain's DNS zone is not synchronized with OBAS

Search Words

Unable to change dns record

dns

Fatal error

1392750194269

Fatal error An unforeseen error occurred

cannot edit DNS zone

DNS record

Detail Module: "ServiceManagement", code = "10"

in sync

In Use

Properties: service_id = "2". Message: "Service #2 does not exist."

Service #2 does not exist

IDL:Plesk/ExSystem:1.0'

An unforeseen error occurred

PBAS DNS

not in use

33a70544d00d562bbc5b17762c4ed2b3 e0aff7830fa22f92062ee4db78133079 caea8340e2d186a540518d08602aa065 624ca542e40215e6f1d39170d8e7ec75 400e18f6ede9f8be5575a475d2d6b0a6 70a5401e8b9354cd1d64d0346f2c4a3e

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