Article ID: 119907, created on Jan 30, 2014, last review on May 22, 2016

  • Applies to:
  • Plesk Automation 11.5

Symptoms

Customers cannot log in CP from WHMCS. The button "Login to the PPA" is missing.

Cause

PA WHMCS module version and PA version are different: PA 11.5 module for the WHMCS was installed, however PA 11.1 is in use.

Resolution

Make sure that you are using correct version of the PA module for the WHMCS. If no, reinstall module using instructions from the documentation:

Integrating Plesk Automation 11.1 with WHMCS

Integrating Plesk Automation 11.5 with WHMCS

Search Words

whmcs module

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