Article ID: 119895, created on Jan 30, 2014, last review on Sep 22, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5
  • Plesk Automation 11.5

Symptoms

Plesk Automation (PA) 11.5 node is registered in Odin Business Automation Standard (OBAS) 4.5 and several PA subscription have been provisioned.

However, provider cannot manage PA subscription when login to CP with different customers. The following error appears:

    Error: Logged user has no access to the subscription

Steps to reproduce:

  1. In OBAS go to customer %customer1% and login to CP (on the General Settings Tab, click "Login To CP").

  2. You can select a hosting plan from the dropdown menu located at the top right. Change to tab "Websites" to see the subscription settings.

  3. Go back to OBAS and login to CP as another customer %customer2%.

  4. Old subscription is shown on the "Websites" page. Also, you will see the error (Logged user has no access to the subscription).

Cause

Such behavior is considered to be a software issue. The fix will be included in future Plesk Automation updates released after 11.5 update #03. You can track it using the following ID:

PPA-426 - Incorrect subscription is opened in CP when login from OBAS with difference users

Please consider watching Odin public sources for information about updates in our products:

Public roadmaps for partners

Marketing news and important announces

Knowledge base, each product update comes with a corresponding KB article.

Note: the issue does not affect customer's login to CP. Only provider's login to customer's CP is affected.

Resoluton

Upgrade PA to 11.5 update #03.

Additional information

It's strongly recommended that you verify integration according to OBAS provider's guide:

PA Node Pre-Configuration Before Registration

PPA Node Registration

Related Articles

Cannot login to PA admin panel from OBAS, PA login page appears

Cannot manage PA subscription in CP, PA login page appears

Application Error appears on login to CP for managing OA/PA subscriptions

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