Article ID: 119894, created on Jan 30, 2014, last review on May 10, 2014

  • Applies to:
  • Plesk Automation 11.1

Symptoms

Synchronization of DNS zone for domain alias with main domain fails with error:

    Error: Unable to restore the DNS zone: an error occurred while adding the <domain.tld>. IN CNAME <different_domain.tld>. record: Incorrect combination of DNS records is present in the DNS zone

Cause

A CNAME record cannot coexist with any other records for the same name, because a name cannot both be an alias (CNAME) and other record at the same time. Please refer to RFC 1912 for more information:

http://www.ietf.org/rfc/rfc1912.txt

Resolution

If domain.tld is CNAME record, make sure that you do not have any other record that point to the same name.

In other words:

domain.tld CNAME qwedomain.tld

cannot coexist with the following record:

testdomain.tld CNAME domain.tld

Search Words

Error: Unable to restore the DNS zone: an error occurred while adding the sip.headsetsolutions.co.za. IN CNAME comprodssip.dyndns.org. record: Incorrect combination of DNS records is present in the DNS zone

c1ecc6010feff26cb42d1d14a7881dd6 e0aff7830fa22f92062ee4db78133079 caea8340e2d186a540518d08602aa065

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