Article ID: 119887, created on Jan 29, 2014, last review on Jan 29, 2014

  • Applies to:
  • Plesk Automation 11.5


Hosting management does not work if you logged in via branding URL. Domain creation hangs for a long time, when attempting to remove domain the following error occurs even the domains were actually removed:

Error: Permission denied to remove domain ID 577


Branding works on the Apache web server and during domain creation Apache is being restarted to apply new configuration changes, as a result control panel reqest is being terminated.

This behaviour is considered to be a software issue. Internal requset ID is #PPA-406, it will be fixed in future updates.


As a workaround pelase enable Apache greceful restart on the Management node:

  1. Login to the Management Node via SSH

  2. Login to the psa database:

    # mysql -uadmin -p`cat /etc/psa/.psa.shadow ` psa
  3. Enable graceful restart, you should add "restart_apache_gracefully" parameter with a "true" value to the "misc" table of the "psa" database. It can be done by the following SQL query:

    mysql> INSERT INTO misc VALUES ('restart_apache_gracefully', 'true');

33a70544d00d562bbc5b17762c4ed2b3 e0aff7830fa22f92062ee4db78133079 caea8340e2d186a540518d08602aa065

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