Article ID: 119878, created on Jan 29, 2014, last review on May 30, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Number of subscriptions on the Hosting plans Top > Billing Director > Product Manager > Hosting Plans page does not include Graced subscriptions.

For instance

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But a subscription is shown on the "Subscriptions" page of the hosting plan settings under Top > Billing Director > Product Manager > Hosting Plans > %hosting_plan% > Subscriptions

Note: Hosting Plan name may be different.

Cause

The subscription has status "Graced":

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Such behavior was classified as the software issue PBAS-29258 and was fixed in OBAS 4.5.3 release.

Resolution

Upgrade OBAS to the latest version.

As a workaround for versions older than 4.5.3, please renew the subscription and synchronize it with the latest version of the Hosting Plan.

Search Words

number of subscriptions

400e18f6ede9f8be5575a475d2d6b0a6 caea8340e2d186a540518d08602aa065 70a5401e8b9354cd1d64d0346f2c4a3e 624ca542e40215e6f1d39170d8e7ec75

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