Notifications sent out upon PBA-S events (e.g. "Payment method expired") are also sent to the accounts that are in the "On hold" status. Is this by design?
It is by design. Sending notifications is automatically skipped for deleted accounts only.
Other accounts (regardless of their status: “Active” or “On hold”) have their own notifications settings (
Top > Account Director > Customer Manager > Customers > %customer_name% > Notifications):
- Customer receives all event notifications
- Customer receives no event notifications
- Customer receives the selected notifications
For more detail refer to Selecting Events an Account Owner Receives E-Mail Notifications.